posuTerms of Use and Service Conditions for Users

When you open an account with posu we describe what to expect in straightforward terms: our verification steps, the way deposits and withdrawals are handled, and how we manage scheduled tournaments and account-related enquiries. We aim to make procedural details available so you can complete identity checks, link payment methods, and reach our support team when needed.

We set these terms to explain our operating practices. They describe account eligibility, the mechanics of transferring funds with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet or bank transfers to mobile banking, local payment, online payment, e-wallet, and the circumstances under which we may restrict access where local law requires. Service is available only where applicable law permits.

We encourage you to read the sections below carefully. If you are in Jakarta or another city such as Surabaya or Bandung and plan to use event-related features around Liga 1 or Piala AFF schedules, these terms explain our responsibilities and yours.

posu account details and eligibility

When you register with posu we require accurate personal information to complete identity verification (KYC). We collect documents and may request additional proof if automated checks flag inconsistencies. We review KYC files during business hours and will notify you of required next steps by in-app message or email.

Account name

Must match government ID used for verification.

Bank links

We support BCA, e-wallet, mobile banking and local payment for withdrawals and reconciliation.

E-wallets

We accept online payment, e-wallet, mobile banking, local payment, online payment and e-wallet for deposits and certain refunds.

We operate scheduled events for slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger and Mahjong Ways. Tournament entries and schedules are displayed in the app; we publish start and end times and any eligibility rules in the event details. We do not guarantee outcomes; we describe mechanics and the conditions that determine eligibility and prize distribution.

We handle verification, payment reconciliation and scheduled tournament administration with clear timelines and audit trails.

Deposits and withdrawals

We accept deposits through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment and bank transfer. When you initiate a deposit we attempt to credit your account promptly; settlement depends on the chosen provider. For withdrawals we require that the account name and bank account match verified details to reduce fraud and speed processing. We reserve the right to pause or review a withdrawal pending additional verification.

• Do not attempt to use third-party bank accounts; we require ownership or explicit permission.
• Timing of bank transfers may be affected by holidays such as Idul Fitri, Idul Adha, Imlek or Nyepi; plan accordingly.
• We document each transaction and provide a support ticket reference for enquiries.

posu policy on bonuses, disputes and jurisdiction

Under our policy we publish specific bonus conditions where applicable. Bonus offers, where made available to you, include eligibility rules, wagering conditions and expiry. We apply these terms at the time the bonus is issued and when it is redeemed. If a bonus conflicts with these Terms, the bonus rules govern that offer.

If you have a dispute about account activity, deposits or tournament outcomes (for events such as Liga 1 or Piala AFF), we ask that you open a support ticket with relevant transaction IDs, screenshots and any verification documents. We investigate disputes based on our transaction logs and third-party provider records. Where resolution requires additional time we will advise an expected response window and provide interim updates.

Dispute resolution and jurisdiction notice

We maintain records of communications and decisions. When you contact us about deposits to a provider such as DANA or a transfer via e-wallet, our team will reference these logs to expedite review. We treat personal data in accordance with our privacy procedures and retention schedule.

Recap: we explain our verification process, payment methods, tournament scheduling and dispute procedures so you understand how we operate. If you are in Medan or Semarang and need assistance around a busy period such as Idul Fitri, we advise early submission of documents to avoid delays.

Contact our support channels for account recovery, withdrawal review or KYC enquiries. We manage each case in turn, provide status updates, and close cases once all checks are satisfied or an outcome is reached.

• Keep proof of transactions and related correspondence until a case is closed.
• Check payment provider rules for reconciliation times during public holidays.