posu Privacy Policy — Data handling and protection overview

This page describes what we collect when you use posu and how we keep that data protected while services remain available only where local law permits.

We explain the types of personal and technical data we handle when you interact with our slots, live tables and sports coverage. We outline what we do with payment details for DANA, e-wallet, mobile banking, local payment and bank channels and how we work with partners during scheduled events such as Liga 1

We describe the safeguards we apply to account verification, withdrawals and customer support requests from Jakarta and other cities so you understand our operational practice.

Details — posu data we collect and why

We collect identifying information you provide directly when you register or verify your account, including name, date of birth and identification documents for KYC checks.

We collect contact details when you choose to provide email or phone so we can respond to support requests and confirm account activity.

We collect payment references and transaction metadata when you use DANA, e-wallet, mobile banking, local payment, online payment or bank transfers to process deposits and withdrawals.

• We use identifiers for account verification and anti-fraud reviews.
• We retain minimal transaction metadata required to reconcile payments via e-wallet, mobile banking, local payment and online payment.
• We log support interactions to maintain service quality and training across multilingual channels.

We keep access logs and verification records to resolve account inquiries and protect your account integrity.

How we use your data

We use personal data to conduct identity verification, to comply with legal obligations and to perform payment settlement with our processors.

We use behavioral and game-session data to investigate technical incidents, to manage tournament schedules and to analyse system performance for slot titles such as Aviator and Sweet Bonanza.

We use aggregated, anonymised information for product improvements and for internal reporting on events like Piala AFF or Piala Indonesia without identifying individuals.

Third-party processors and sharing

We share the minimum necessary data with payment processors and banking partners to complete transactions and with verification vendors to perform KYC checks.

We share data with service providers who host our infrastructure, monitor uptime and provide fraud detection tools; our servers may sit outside your jurisdiction and transfers follow applicable safeguards.

We do not sell personal data to third parties for marketing purposes and we limit disclosure to lawful requests from authorities where we are required to comply.

Policy — posu commitments and your choices

We provide account-management options that let you update contact details, submit verification documents and correct inaccuracies in your profile.

We respond to access and correction requests through our support channels and we record the request and resolution to ensure traceability.

We retain data for as long as necessary to fulfil legal and operational requirements, including transaction reconciliation around holiday periods such as Idul Fitri and Idul Adha, and to support any dispute resolution.

Access

We provide mechanisms to request a copy of personal data we hold about your account.

Correction

We accept updates to profile and payment details to keep records accurate for withdrawals and settlements.

Deletion

We evaluate deletion requests against legal retention obligations and ongoing transaction needs.

We log cookie preferences and use common web cookies to support session continuity, preferences and analytics. We use cookies to remember basic choices during visits to pages covering sports schedules, slot tournaments and live-dealer tables.

We give clear contact options for privacy or account inquiries and we handle communications in Indonesian and English during our published business hours.

We recommend contacting our support team if you have questions about how we process payments via DANA or e-walletor if you need details related to a specific withdrawal or verification step.

We review and update this policy periodically to reflect operational or regulatory changes and to ensure our practices remain aligned with local events such as Imlek, Nyepi and league calendars including Piala AFF.

• We accept privacy inquiries via our in-app help and email channels.
• We will respond to verified requests following our operational review procedures.